Wisconsin Annual Meeting | April 23
NACM Connect is gathering its members in Pewaukee, WI, at our 2024 Annual Meeting! We’ve lined up a great educational agenda and the after-education networking festivities are on us! See you on April 25th.
For more information please contact Lillian Novak at lillian.novak@nacmconnect.org.
Holiday Inn Pewaukee
N14 W24140 Tower Place
Pewaukee, WI 53072
9:15 AM — 5:00 PM CDT
9:15 – 9:30 A.M.
Opening Remarks
Phil Lattanzio, CCE, President & COO, NACM Connect
9:30 – 10:30 A.M.
Don’t Do Business with Strangers
Marc Davenport, AVP Customer Experience, Caine & Weiner
Now more than ever this best practice should become standard operating procedure. Please note the following: According to collection agency research, the average delay for a past due payment is 55 days for large businesses and 66 days for SMB’s. The larger the balance owed the lower the probability the balance will be paid in full. During this session Marc will discuss the following and much, much, more! o o o o Establishing Your Terms of Business (TOB) The Best Defense is a Strong Offense If I don’t know you, how can we do business. Pay Attention to the Red Flags.
10:45 A.M. – 12:00 P.M.
How to Make a Sound Credit Decision
Joseph Lange, CCE, CCRA, ICCE, Brenntag North America, Inc., Kendra Gerdes, CBA, Systems, LLC and Matt Mezger, CBA, Uline
In an interactive workshop, random scenarios for credit requests will be worked out by the attendees with the assistance of the panel. Join us for what promises to be a fun session that will test what you know about credit decisions while learning new ways to assess your customers’ requests.
DOWNLOAD HANDOUTS
1:00 — 2:00 P.M.
The Impact of Bankruptcies – Deeper than You Think
James Brown, Founder and Owner, BKwire.com
In the year 2023, more than 18,000 businesses filed for bankruptcy, which affected over 400,000 creditors. Such bankruptcy filings can have significant impacts on your company, and it’s crucial to be aware of the potential risks. If one of your customers files for bankruptcy, it can negatively affect your business, and the impact can even extend beyond that if your customer’s customer also files for bankruptcy. In this session, we will delve into this topic in greater detail and learn how to use data to uncover the hidden effects of bankruptcy filings on your business. It’s important to take proactive measures to safeguard your company and arm yourself with the knowledge you need to mitigate the risks and protect your business in the long run.
2:15 – 3:15 P.M.
AI and the Credit Department
Brian Jackiw, Partner, Tucker Ellis LLP
While artificial intelligence (AI) has been around for decades, there have been enormous advances in the technology over the past several years that have now made it viable for business applications, including credit. AI stands to transform the credit industry as we know it, and the benefits of AI are apparent: automation of customer onboarding and underwriting, predictive analytics, data management, collections, and forecasting is now possible, which could in the future substantially expedite decision making and reduce credit department labor costs. There are, however, substantial risks: the technology is still developing, is still prone to errors, and cannot – at least at this time – navigate around unforeseen events and replace the experience and judgment of tenured (human) credit professionals. During this presentation, we will discuss the benefits and opportunities of integrating AI into your company’s credit function, along with the legal and business risks and challenges associated with the current AI technology.
